Model Issue Diagnosis
- Identify the root cause of warnings, errors, and broken elements
- Fix system assignment issues (duct, pipe, equipment)
- Resolve visibility/graphics problems
- Repair broken connectors and incorrect family behavior
- Address performance issues (slow models, large file sizes, crashes)
Family Troubleshooting
- Fix incorrect or missing connectors
- Correct parameter behavior and mapping
- Repair geometry issues that break routing
- Clean up overly heavy or poorly built families
- Standardize visibility settings for clarity
View & Sheet Problems
- Resolve missing elements in views
- Fix view template conflicts
- Correct annotation visibility issues
- Repair broken tags or schedules
- Clean up browser organization problems
Coordination‑Related Issues
- Fix elements that won’t clash correctly
- Resolve misaligned models or incorrect coordinates
- Repair linked model visibility issues
- Correct clearance zones and access problems
- Fix issues caused by architectural or structural model updates
Routing & System Behavior
- Fix duct/pipe that won’t connect
- Resolve slope issues
- Correct elevation mismatches
- Repair broken system paths
- Fix routing that fails due to family or connector problems
Performance Optimization
- Reduce file size
- Remove unnecessary geometry
- Clean up warnings
- Improve model responsiveness
- Optimize views for faster navigation
On‑Call Troubleshooting Support
- Real‑time help during modeling or coordination
- Quick video/photo review
- Fast turnaround on urgent issues
- Support during high‑pressure coordination cycles
Fee Structure
Hourly Troubleshooting
- Standard rate: $200/hr
- Rush / same‑day: $250/hr
- Minimum: 1.0 hour per request
Used for:
- Fixing broken families
- Solving visibility issues
- Repairing connectors
- Quick routing fixes
- Model cleanup
- Urgent coordination problems
Common Troubleshooting Tasks (Fixed‑Fee)
Family Fix — $150–$300
Includes:
- Connector repair
- Parameter cleanup
- Visibility fixes
- Lightweight optimization
View/Sheet Fix — $150–$250
Includes:
- Missing elements
- View template issues
- Annotation/tag problems
- Sheet layout fixes
Routing Fix — $200–$400
Includes:
- Duct/pipe connection issues
- Slope/elevation mismatches
- Broken system paths
- Routing failures due to family issues
Model Cleanup — $300–$800
Includes:
- Warning cleanup
- System assignment fixes
- Performance optimization
- File size reduction
Troubleshooting Packages
Light Support — $600
- Up to 3 hours of troubleshooting
- Ideal for small teams or minor issues
- Includes summary of fixes
Standard Support — $1,200
- Up to 6 hours of troubleshooting
- Includes family fixes + model cleanup
- Great for active coordination projects
Enhanced Support — $2,000
- Up to 12 hours of troubleshooting
- Priority turnaround
- Includes routing fixes, family repair, and performance optimization
- Ideal for teams under coordination pressure
On‑Call Support (Monthly)
Perfect for contractors who want guaranteed access during coordination.
Monthly On‑Call — $1,500
- Up to 10 hours of troubleshooting
- Priority response
- Includes model reviews + fixes
Heavy On‑Call — $2,500
- Up to 20 hours
- Priority turnaround
- Includes family fixes, routing fixes, and model optimization